Page Contents
Introduction
Navigating the NHS can be challenging, especially when you’re struggling to get the right care. Whether you need a referral to a specialist, a second opinion, or support in addressing concerns about your treatment, knowing your NHS rights is essential. This section will help you understand your options, access the care you deserve, and take action if you’re facing barriers within the system.
Know Your NHS Rights: Getting the Care You Deserve
Struggling to Get the Right Care?
If you’re not receiving the quality of care you need locally, having trouble getting a referral, or want to request treatment at a different hospital, it’s important to understand your rights as a patient.
✅ Read this document to better understand your legal rights as an NHS patient.
PALS (Patient Advice & Liaison Service)
If you are having issues with your NHS healthcare provider, every hospital has a Patient Advice & Liaison Service (PALS). This department provides guidance on:
✅ Giving feedback about your care
✅ Making a formal complaint
✅ Understanding your rights as a patient
🔗 Learn more about PALS and how to contact them
Requesting a Referral or Treatment Elsewhere
Under NHS guidelines, you have the right to:
📌 Request a second opinion if you feel your diagnosis or treatment plan is inadequate.
📌 Choose your hospital for treatment in most cases.
📌 Challenge decisions if your referral is being denied.
💡 Need help with a complaint or referral request? Join our community to access template letters to support your case within the Members Lounge.